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Prose & Pages Book Store

Store Policy

Welcome to Prose & Pages Book Store — we’re here to make your book-buying experience easy, secure, and enjoyable.

If you have any questions about your order, shipping, payment, or book recommendations, we’re happy to help! You can reach out to us through WhatsApp, email, or social media. Our support team responds within 24 hours on working days.

We want you to shop with confidence. If something isn’t right, just let us know — we’ll make it right.

Privacy & Safety

Your privacy matters to us.

All personal details you share — such as name, email, address, and payment info — are kept strictly confidential. We use secure payment gateways and never store your card information.

We may contact you to confirm your order or share updates (like tracking details). You’ll only receive marketing emails if you opt in.

At Prose & Pages, we’re committed to keeping your information safe and secure — always.

Shipping & Delivery

We ship all orders from West Malaysia using trusted courier partners.

Delivery Time:

  • West Malaysia: 1–3 working days

  • East Malaysia (Sabah & Sarawak): 3–7 working days

Shipping Rates:

  • West Malaysia: Starting from RM 5

  • East Malaysia: Starting from RM 13 (for 0–1kg)

  • Heavier items will incur additional charges depending on total weight.

Once your order is shipped, you’ll receive a tracking number via email or WhatsApp so you can monitor your delivery.

Payment Methods

We offer multiple safe and convenient payment options:

  • Credit / Debit Cards

  • Online Banking (FPX)

Customer Care

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