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Frequently Asked Questions

About Our Bookstore

  • How can I sell my textbooks at Prose & Pages?
    To sell your textbooks at Prose & Pages, bring your books to our store at 94, Jalan Merdeka, Taman Costa Mahkota, 75000 Melaka, Malaysia. Our team will evaluate the condition of your books and offer you a fair price.
  • What are the store hours for Prose & Pages?
    Prose & Pages is open from 10 AM to 8 PM, Monday to Saturday. We are closed on Sundays and public holidays.
  • How long will delivery take?
    West Malaysia: 1–3 working days. East Malaysia: 3–7 working days.
  • What should I do if I received the wrong or damaged book?
    Please contact us within 3 days of receiving your order with a photo of the issue. We'll arrange a replacement or refund.
  • Where do you ship from?
    We ship from West Malaysia.
  • How do I use a promo code?
    Enter your code at the checkout page under 'Apply Promo Code' before confirming payment.
  • What types of books does Prose & Pages offer?
    Prose & Pages offers a diverse collection of books including fiction, non-fiction, textbooks, and more. We cater to all age groups and interests, ensuring there's something for every reader.
  • Do you offer same-day delivery?
    Currently, we do not offer same-day delivery. Standard courier services are used for all orders.
  • Can I cancel or change my order after placing it?
    Orders can only be changed or canceled within 1 hour of placement. Contact us via WhatsApp or email as soon as possible.
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